At Sylva Workspace, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.
1. Eligibility for Returns
You may return a product within 7 days from the date of delivery, provided the following conditions are met:
- The item is unused and in its original packaging.
- The product is in the same condition as you received it.
- You provide a valid proof of purchase (receipt or order confirmation).
- The product is not a custom order or clearance item (non-returnable).
2. How to Request a Return
To initiate a return, please email us at [email protected] within the 7-day return window with the following information:
- Order number
- Product name(s)
- Reason for return
- Photos of the product (optional but recommended)
Our team will review your request and provide instructions on how to return the item.
3. Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund.
4. Return Shipping Costs
- If the return is due to a mistake on our part (e.g., wrong or damaged item), we will cover the return shipping cost.
- If the return is due to a change of mind, the customer is responsible for the return shipping fee.
5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, email us at [email protected] within 3 days of receiving the item.
6. Non-Returnable Items
- Sale items or clearance products
- Custom or personalized items
- Opened or used office supplies
For questions or concerns, contact us at:
Email: [email protected]